Last updated: October 13, 2026
Welcome to YM Socials. These Terms and Conditions govern your use of our website, services and marketplace. By creating an account or placing an order, you agree to them. If you do not agree, please do not use the platform.
1. About YM Socials
YM Socials offers SMM (social media marketing) services, VTU (virtual top-up) services and a marketplace where vendors list social media accounts and related products.
2. Eligibility and accounts
- You must be at least 18 years old, or the age of legal majority where you live, to use the platform.
- You must provide accurate information when you register and keep it up to date.
- You are responsible for your login details and for all activity on your account. Tell us promptly if you suspect unauthorised use.
3. Wallet and payments
You fund your wallet using the payment methods available on the platform. Payments are processed by third-party payment providers. You are responsible for any fees charged by your bank or provider. Prices may change at any time, but the price shown when you place an order is the price you pay for that order.
4. Orders and services
Service descriptions, quantities and estimated delivery times are shown on the platform. Estimates are not guarantees. You are responsible for entering correct details, such as links and phone numbers. We may refuse, cancel or limit any order at our discretion, for example where we suspect abuse or a violation of these Terms.
5. Third-party platforms
YM Socials is not affiliated with Facebook, Instagram, TikTok, YouTube, X or any other social media platform. You are responsible for following the rules of those platforms. We are not liable for any action a platform takes against your account.
6. Marketplace
- Vendors are independent sellers and are responsible for their listings, which must be accurate and lawful.
- Vendors may only list accounts and products they are entitled to sell.
- Buyers should read listings carefully and report problems within five hours of purchase, as described in the Account Validity and 5-Hour Guarantee Policy below and in our Refund Policy. See also our Account Guidelines.
- We may remove listings or suspend vendors who break these Terms.
YM Socials
Account Validity and 5-Hour Guarantee Policy
1.Account Login and Guarantee Period
All buyers purchasing social media accounts through YM Socials must attempt to log in to their purchased account within five (5) hours of purchase.
Buyers are responsible for checking that the account login credentials work and reporting any login issues to YM Socials support within this five-hour period.
2.Replacement of Invalid Accounts
If a buyer experiences a login issue within the five-hour guarantee period, they must contact YM Socials support and provide the necessary evidence for verification.
Where the issue is verified and qualifies under this policy, the vendor will be required to replace the affected account, subject to the applicable marketplace procedures.
3.Buyers Without a YM Socials Account
Buyers who purchase accounts without registering or logging in to a YM Socials account must still attempt to log in to their purchased account within five hours of purchase.
If a buyer does not have a YM Socials account and fails to log in to the purchased account within the five-hour guarantee period, YM Socials will not be responsible for subsequent login issues or replacement requests.
4.Expiration of the Guarantee
Once the five-hour guarantee period expires, the order will be considered accepted, and the payment may be released to the vendor in accordance with YM Socials’ payment procedures.
If the buyer fails to test the account or report an eligible issue within the specified period, the guarantee expires. No replacement or refund will be provided for claims submitted after the guarantee period, except where required by applicable law or where YM Socials’ published policies provide otherwise.
5.Buyer Responsibility
By purchasing an account, the buyer acknowledges and agrees that:
- They must test the account within five hours of purchase.
- Any eligible login issue must be reported within the guarantee period.
- Verified issues reported on time may qualify for a replacement.
- Failure to test the account or report an issue within five hours results in the expiration of the guarantee.
- Once the payment has been released to the vendor after the guarantee expires, YM Socials will not reverse the transaction solely because the buyer later reports a login issue, subject to applicable law and payment dispute obligations.
6.Fair Use and Verification
YM Socials reserves the right to verify complaints and request reasonable supporting evidence before approving a replacement.
Buyers and vendors must cooperate honestly during the dispute process. Fraudulent claims, false evidence, or deliberate abuse of the guarantee system may result in appropriate marketplace restrictions.
7. Acceptable use
You agree not to use YM Socials to:
- break any law or the rights of others;
- commit fraud, money laundering or payment abuse, including chargeback abuse;
- promote illegal, hateful, abusive or harmful content;
- attempt to hack, disrupt or overload the platform;
- create multiple accounts to abuse promotions or refunds;
- misuse the API or resell access in ways we have not permitted.
8. API and affiliate program
API access and the affiliate program are subject to these Terms and any additional rules shown on their pages. We may limit, suspend or end access, and withhold affiliate rewards where we find abuse, fake referrals or a breach of these Terms.
9. Refunds
Refunds are governed by our Refund Policy.
10. Disclaimers
The platform and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free service, or any particular result from using our SMM services.
11. Limitation of liability
To the extent permitted by law, YM Socials is not liable for indirect or consequential losses, loss of profits, loss of data, or account actions taken by third-party platforms. Our total liability for any claim is limited to the amount you paid for the order that gave rise to it.
12. Suspension and termination
We may suspend or close your account if you break these Terms or if we need to do so to protect the platform or other users. You may stop using the platform at any time.
13. Privacy
Our Privacy Policy explains how we collect, use and protect your personal information.
14. Changes to these Terms
We may update these Terms from time to time. Continuing to use the platform after changes are posted means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of the jurisdiction in which YM Socials operates, and disputes will be handled by the courts of that jurisdiction unless the law requires otherwise.
16. Contact
For questions about these Terms, contact our support team on WhatsApp or through the support chat on our website.
