Last updated: October 1, 2026
This Privacy Policy explains how YM Socials (“we”, “us”) collects, uses and protects your personal information when you use our website, SMM services, VTU services and marketplace.
1. Information we collect
- Account information: your name, username, email address, phone number and password.
- Order and transaction information: the services you order, links or phone numbers you submit, wallet activity and payment references.
- Marketplace information: details that vendors and buyers provide in listings, orders and disputes.
- Technical information: IP address, browser and device type, pages visited and similar usage data, collected through cookies and analytics tools.
- Communications: messages you send us through support chat, WhatsApp or email.
We do not store your full card details. Payments are handled by third-party payment providers.
2. How we use your information
- To create and manage your account and process your orders.
- To process payments, wallet funding and refunds.
- To deliver services and provide customer support.
- To detect and prevent fraud, abuse and security incidents.
- To improve the website and understand how it is used.
- To send important account, order and security messages.
- To meet legal obligations.
3. Who we share information with
We do not sell your personal information. We share it only where needed with:
- payment providers, such as Paystack, to process payments;
- service providers that help us run the platform, such as hosting, email, analytics and customer support tools;
- vendors, to the extent needed to complete a marketplace transaction;
- authorities or other parties where required by law or to protect our rights and users.
4. Cookies and analytics
We use cookies and similar technologies to keep you logged in, remember your preferences and measure site traffic, including through tools such as Google Analytics. You can control cookies in your browser settings, but some features may not work without them.
5. Data retention
We keep your information for as long as your account is active and as needed to provide our services, resolve disputes, prevent fraud and meet legal and accounting requirements.
6. Security
We use reasonable technical and organisational measures to protect your information. No online system is completely secure, so please use a strong, unique password and keep it private.
7. Your choices and rights
Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to certain uses. To make a request, contact us using the details below. We may need to verify your identity first, and we may keep some information where the law requires it.
8. Children
YM Socials is not intended for anyone under 18. We do not knowingly collect personal information from children.
9. Third-party links and platforms
Our website may link to third-party sites and social media platforms. We are not responsible for their privacy practices.
10. International transfers
Our service providers may process information in other countries. Where we do this, we take reasonable steps to protect it.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
12. Contact us
For privacy questions or requests, contact us on WhatsApp or through the support chat on our website.
See also our Terms and Conditions and Refund Policy.
