Last updated: October 13, 2026
This Refund Policy explains when and how refunds are handled for purchases made on YM Socials, including SMM services, VTU top-ups, wallet funding and marketplace purchases. By placing an order, you agree to this policy.
1. Wallet funding
Funds added to your YM Socials wallet are meant to be spent on the platform. Wallet top-ups are generally not refundable once credited. If a payment was taken but your wallet was not credited, contact support with your payment reference and we will investigate and correct it.
2. SMM services
- Cancelled or failed orders: if an order cannot be started or completed, the amount for the undelivered portion is returned to your wallet.
- Partially completed orders: you are refunded for the portion that was not delivered.
- Incorrect details: orders placed with a wrong, private or unavailable link or username are not refundable once processing has started.
- Results and retention: delivery times and results can vary, and social media platforms may change their systems. Unless a service states that it includes a refill or guarantee, we cannot guarantee permanent retention.
3. VTU top-ups
Airtime, data and other VTU purchases are delivered electronically and are not refundable once successfully delivered. This includes top-ups sent to a wrong number entered by the customer. If your wallet was debited but the top-up failed, the amount is reversed to your wallet.
4. Marketplace purchases
Marketplace items are sold by independent vendors. If an item is not delivered or is materially different from its listing, report it to us on WhatsApp within five (5) hours of purchase, with your order details and any evidence, as set out in our Account Validity and 5-Hour Guarantee Policy. Disputes reported after five hours are not eligible for review. We review each case and may refund the buyer, release funds to the vendor, or take action against the vendor. Once you have accepted an item, or have changed its credentials or settings, it is generally not eligible for a refund.
5. How refunds are issued
Approved refunds are returned to your YM Socials wallet balance. Refunds to an original payment method are only made where required by law or at our discretion.
6. How to request a refund
Contact our support team on WhatsApp (or through the support chat on our website), and include your order ID, the email on your account, and a short description of the issue. We will review your request and reply as soon as we can.
7. Abuse of refunds
We may refuse refunds and suspend accounts where we find fraud, chargeback abuse or repeated unjustified refund requests.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Also see our Terms and Conditions, Account Guidelines and Privacy Policy.
